HookinCrochet
Crochet Symbols Font Software and Crochet Pattern Design Software
Legal Notices

About the HookinCrochet Website

The HookinCrochet Website is owned and operated by:

Shalene McKay
Pattern Maker/Dressmaker
Ipswich Qld 4300
Australia
ABN 38 756 807 523


Terms and Conditions

Please take the time to read these terms and conditions.
By using our Website and the Services and information offered on Our Website and by purchasing Products/Services through our Website, whether these are physical goods or digital content, you are agreeing to these terms and conditions.

Definitions

The Website means the website http://www.hookincrochet.com.
We/Us/Business etc means Shalene McKay (owner and operator of the Website, HookinCrochet).
Customer means the person or business that orders the supply of services or goods from the Business.
Conditions means these terms and conditions of sale and includes any special terms and conditions agreed in writing between the customer and the Business.
Contract means any Contract between the Customer and the Business for the sale and purchase of Goods.
Goods means the products supplied to the Customer as the result of a purchase made by the Customer.
Services means the services rendered by the Business and the processing and materials used in those Services.
Invoice means a bill issued by the Business who has provided Goods and/or Services to a Customer.
Digital Documents means documents, drawings etc supplied to the Business in digital or electronic format.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions.
By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details (if any) and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify the Business and hold the Business harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services.

You must not use or replicate our copyright material other than as permitted by law.
Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at
Customer Support.

Trademarks

The trademarks and logos contained on this Website are trademarks of Shalene McKay.
Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it's contents or any associated website, product or service.

We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.
We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.

Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided Us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.

By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.
To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please see our Privacy Policy.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.
However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia.
Any disputes concerning this website are to be resolved by the courts having jurisdiction in Queensland.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.


Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.hookincrochet.com (the Website).

Personal Information We Collect

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.
We refer to this automatically-collected information as 'Device Information'.

We collect Device Information using the following technologies:

http://www.allaboutcookies.org.
- 'Log files' track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- 'Web beacons', ,tags', and 'pixels' are electronic files used to record information about how you browse the Website.

Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including your Paypal email address), email address, and phone number.
We refer to this information as 'Order Information'.

When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We maintain strict procedures and standards and take all reasonable steps to prevent unauthorised access to, or unauthorised modification or disclosure of, your personal information and to protect it from misuse or loss.
However, we do not guarantee that information sent over the internet is secure.

Maintaining the Accuracy of your Information

To the best of our ability we ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
If you believe that personal information that we hold about you is inaccurate, incomplete or out of date, please contact us at Customer Support and we will take all reasonable steps to correct the information.

Accessing your personal information

You have a right to access your personal information. If you would like to do so, please let us know by contacting us at Customer Support. You will be required to put your request in writing for security reasons.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email via Contact Us.


Cookies Policy

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

Business (referred to as either 'the Business', 'We', 'Us' or 'Our' in this Cookies Policy) refers to Shalene McKay, Ipswich Qld 4300.
Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Website refers to HookinCrochet, accessible from http://www.hookincrochet.com
You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be 'Persistent' or 'Session' Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and performance cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are used to collect information to analyze the traffic to our website and how visitors are using our website.
For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you.
The information collected through these tracking and performance cookies do not identify any individual visitor.

Targeting and advertising cookies
Type: Session Cookies
Administered by: Third Party
Purpose: These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits.
These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites.
If you choose to remove or disable these targeting or advertising cookies, you will still see adverts but they may not be relevant to you.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

More Information about Cookies

You can learn more about cookies: http://www.allaboutcookies.org.

Contact Us

If you have any questions about this Cookies Policy, You can contact us by email at Contact Us


Returns/Refunds

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Once your order has been processed, refunds will not be given if the customer has changed their mind. All care is taken to ensure sewing patterns are printed correctly and to scale.

Due to the nature of digital downloads, refunds cannot be provided for digital goods except in the case where the goods are faulty or not as advertised. Should you wish to return your order, in the case that your product is faulty or not as advertised, please contact us at Customer Support within 14 days of purchase with a valid reason for return.

If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of the Business.

If there are any issues with your printed pattern,
please contact us at Customer Support.


Disclaimer

To the fullest extent permitted by law, the Website absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. The Website gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our Website, we do not warrant or make any representations regarding the use or the result of the use of any document, Product, Service, link or information on the Website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of the Website to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this Website or any Products or Services that may be offered through it. It is your responsibility to do so.


Whole Agreement

These terms and conditions represent the whole agreement between you and the Website concerning your use and access to the Website and your purchase of any Goods and Services offered by the Website.


Contact Us

If you have any queries regarding the services we provide, please use this customer support form to submit your inquiry.

Contact Us at HookinCrochet



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